Privacy Policy

This Privacy Policy sets out how Auto Weigh Ltd (trading as Pack Stuff) will process your personal data that you may provide to us or that we may collect from you when you visit our website packstuff.co.uk.

Auto Weigh Ltd is committed to ensuring that your privacy is protected and will only process personal data in accordance with this Privacy Policy.

How we collect your information

Voluntary information
You may provide us with information when completing forms, signing contracts, corresponding via telephone, email, or live chat, or when meeting us at an event or exhibition.

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Involuntary information when you visit our website
We may gain information through monitoring visits to our website. We use analytics tools (such as Google Analytics) and cookies to improve our service, user experience, and to analyse how the website is used. Aside from approximate location (IP address), the information collected is mostly anonymous traffic data, including browser information, device information, and language settings. We do not collect any additional personal data through these means.

The information we collect
We process personal data including, but not limited to:
- Name and job title
- Contact information including email address and telephone number
- Invoice and delivery addresses
- Demographic information such as postcode and preferences

Legal grounds for processing your information
We rely on the following legal bases under UK GDPR to process your personal data:
- Consent
- Performance of a contract
- Legal obligation
- Vital interest
- Public interest or exercise of official authority
- Legitimate interest pursued by Auto Weigh Ltd (trading as Pack Stuff) as a data controller, or by a third party

How we process your information
We collect and process data for the following reasons:
- To ensure we can fulfil our service levels to a high standard
- Internal record keeping
- To improve our products and services
- To ensure that our website is presented in the most effective manner
- To meet our legal requirements as a UK-registered business
- To communicate with our partners
- To market our products and services (see Marketing section below)

We may also provide information to third parties when necessary to fulfil your service requirements. These may include, but are not limited to, third-party carriers for delivery of goods and secure payment gateway services.

We will only process your data within the UK. In all circumstances, the information obtained will be retained and utilised in accordance with relevant laws, in particular the Data Protection Act 2018 and UK GDPR.

Data retention
We collect and store data for the purposes of our business operations and to provide services to our customers.
- For active customers, we will retain data for as long as you remain active.
- For inactive customers, we will retain data for marketing purposes; however, we will anonymise your personal data so that it can no longer be associated with you, and in such cases we may use such information without further notice.
- If you request an unsubscribe or ask not to be contacted, your personal data will be transferred to a suppression list.

Your rights
You have the right to:
- Receive disclosure of any of your personal data that we store and process
- Update or amend inaccuracies in your data
- Opt out of email marketing by clicking the unsubscribe link in any Pack Stuff email communication
- Request that processing of your personal data be restricted
- Be informed of the lawful basis we are relying on for processing your data
- Request erasure (“the right to be forgotten”)—though we recommend suppression from future communications instead of full deletion to avoid accidental re-contact

If you wish to review, verify, correct, or request erasure of your personal data, object to its processing, withdraw your consent, or request transfer of your personal data to a third party, please contact our Data Protection Representative:

Data Protection Representative: Michael Rhodes
Email: help@packstuff.co.uk

We will respond as soon as possible, usually within one calendar month. If additional time is required, we will notify you.

Data security
We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures.

We protect your data by:
- Treating your data with care and taking all reasonable steps to safeguard it
- Password-protecting access to our systems
- Securing sensitive data with SSL encryption
- Maintaining a high level of IT security
- Conducting regular penetration testing
- Monitoring our systems for intrusions
- Notifying you and any applicable regulator of a suspected breach as required by law

Marketing
We may contact you from time to time to make you aware of new products and services, unless you explicitly request otherwise.
- If you are a new customer, you can opt out of email communications during checkout.
- We will never share your name or contact details with third parties for marketing purposes.
- We may use third-party providers to send out marketing communications on our behalf, but only under strict confidentiality and compliance with data protection law.

Links to other websites
Our website may contain links to other websites of interest. However, once you use these links to leave our site, we are not responsible for the protection and privacy of information you provide while visiting such sites. These sites are not governed by this Privacy Policy.

Contact details
Auto Weigh Ltd (trading as Pack Stuff)
Registered office: 2–4 Petworth Road, Haslemere, England, GU27 2HR
Telephone: +44 (0)330 133 5536
Email: help@packstuff.co.uk

Changes to this Privacy Policy
Any future changes will be posted on this page and, where appropriate, notified to you by email or other means.